NETSCOUT[NASDAQ : NTCT]: A Proactive Approach to Infrastructure Monitoring

Anil Singhal, Founder, President and CEO What started as a humble beginning of a software consulting business named Frontier Software in 1984 by two budding entrepreneurs Anil Singhal and Narendra Popat, has transformed into NETSCOUT [NASDAQ : NTCT]— the definitive market share leader in continuous network monitoring and management. Under Singhal’s leadership as the president and CEO, NETSCOUT has undergone numerous innovations in network traffic monitoring and analysis with the end-goal of improving the efficiency and effectiveness of network operations in real-time, while also providing deep insights into all aspects of the IT infrastructure under any condition. In the wake of the new age of IT environment where both cloud and on-premise business models work simultaneously, “NETSCOUT today helps companies to have a robust infrastructure monitoring in place, while providing transparency, visibility and deep insights into an organization’s IT infrastructure,” says Singhal.

Digital transformation has brought endless benefits of agility, flexibility, and scalability with public, private and hybrid cloud environments, software-defined networking (SDN), network functions virtualization (NFV), and software-defined data centers (SDDC). In the thick of such advancements, uninterrupted, high-quality service delivery entails real-time, holistic view for identifying issues and adept troubleshooting tools to fix them. This is where NETSCOUT’s prowess lies. With its business assurance solutions, the company propagates the visibility and insights required to speed up, transform, and innovate organizational networks and services for improved and affordable delivery.

Delivering a New Paradigm for Actionable Insights

NETSCOUT introduced the patented technology— Adaptive Service Intelligence (ASI)—which is prevalently used by multi-million dollar enterprises to identify potential issues way before they start adversely affecting any of the critical business functions. NETSCOUT’s ASI technology not only provides organizations with the operational insight necessary to drive competitive differentiation, but also helps them in their transition into the virtual world, the cloud and beyond. NETSCOUT, today has made ASI at the core of all its offerings, since organizations realize that the networks will be at the heart of businesses in the future. ASI technology allows organizations to have a centralized view of service delivery regardless of platform, architecture, OS or application. “ASI derives its power from the traffic data—the truth behind every network,” says Singhal. “Organizations need to analyze the reason behind the issues and also examine the direct transactional traffic traversing the network; and ASI makes this possible.” ASI converts traffic data into the ‘intelligent’ metadata in real-time, which can then be used for service assurance, cybersecurity, Business Intelligence (BI) and big data analytics.
The company’s patented technology provides trusted and comprehensive real-time insights into the performance of the network, applications and user communities. All these capabilities enable CIOs and other IT staff members to predict, preempt, and resolve network and service delivery problems while facilitating the optimization and capacity planning of the network infrastructure. “By viewing the overall traffic patterns and analyzing transactional data, organizations can better understand what network and other service delivery infrastructure components can handle, and where they need to expand or compress the computing or bandwidth,” notes Singhal. The most tangible ROI delivered by NETSCOUT’s products is the time savings to IT staff—a by-product of fast problem resolution. Superior reporting and planning capabilities along with improved business productivity and reduced operational expenses are some of the other perks that customers experience after deploying NETSCOUT’s solutions.

Organizations need to analyze the reason behind the issues and also examine the direct transactional traffic traversing the network; and ASI makes this possible

Unleashing the True Power of IP Intelligence

The ever-evolving threat landscape, along with trends such as cloud computing and the Internet of Things makes today’s enterprise network complex than ever, and gaining visibility into what’s going on where is harder to figure out. NETSCOUT offers its InfiniStream platform to provide organizations with the essential visibility and real-time analysis of network and application performance management. The robust platform is powered by ASI technology, which proactively collects and analyzes massive amounts of data to give even the largest, most dynamic networks comprehensive internal visibility and protection. Coupled with this, the network and application analysis capabilities offered by NETSCOUT provide deployment-proven valuable insight into the dynamic nature of data, voice and video services running across modern IP networks. They also protect the clients against service outages and assure a high-quality user experience.

NETSCOUT’s nGeniusONE platform enables IT organizations to dramatically improve service quality and evolve their service management model from a reactive approach—that responds to complaints—to a more proactive model that enables IT to get in front of possible issues before they become problems. Consequently, IT organizations can assure the delivery of services from any data center to the desktop while freeing up scarce resources to spend time on more strategic initiatives. A Service-Centric Approach, the traditional bottom-up triage methodology based on multi-vendor silo-specific Network Performance Management (NPM), Application Performance Management (APM), and log data analytics tools is ineffective and does not offer service-centric triage capabilities to IT organizations.

This approach relies on data, which is spread across multiple, disparate tools, and therefore, conceals the holistic real-time end-to-end view of the multi-tier service delivery infrastructure and the interrelationships and dependencies across its components.

NETSCOUT’s Service Delivery Management solutions address these limitations and bring rapid return on investment (ROI) to IT organizations with proactive service triage methodology. This top-down methodology is based on one cohesive, consistent set of metadata for enterprise-wide services generated by the patented ASI technology, and offers a meaningful and contextual view of all interrelationships and dependencies across all service delivery components in physical, virtual, and hybrid environments. It allows IT to detect service degradations in real-time and before large number of users get impacted. Consequently, IT organizations can become more agile, effectively manage their health, better leverage their existing investments, and roll out new services with confidence. It also helps them simplify managing the operations, while reducing performance issues and costs.

IT Infrastructure Monitoring Done Right

The number of customers and employees that have been with them for many years proves NETSCOUT’s success and leadership philosophy. Singhal has also played an instrumental role in several strategic acquisitions that have fortified and enhanced the company’s technology, customer base, and go-to-market capabilities. Leveraging a global direct sales force and a secure network of partners around the world, NETSCOUT’s comprehensive, sophisticated and widely deployed service-delivery management portfolio toolset is being used by top-tier Fortune 500 corporations. The target industries include financial services, healthcare, Internet, manufacturing, retail, technology, telecommunications, and utilities. In the public sector, NETSCOUT provides professional services for its federal government customers to help them meet the Security Technical Implementation Guides and Trusted Internet Connection specifications.

"NETSCOUT helps companies to have a robust infrastructure monitoring in place, while providing transparency, visibility and deep insights"

Recently, the company has been recognized as a winner of the Open Networking User Group (ONUG) Fall 2017 Innovation Awards for Monitoring and Analytics, since it provides organizations with smart data and analytics that can help organizations extend visibility into applications running in either physical or virtual data centers, or in the cloud. Since “Smart data” is arguably the best source of data for service assurance and business analytics, NETSCOUT plans to take its rich legacy forward by offering most advanced solutions to make organizations more effective, secure and productive. “Overall, we continue to make important progress to further evaluate our value proposition with both enterprise and service provider customers and help them advance a wide range of digital transformation initiatives, including virtualization and the cloud,” concludes Singhal.


Westford, MA

Anil Singhal, Founder, President and CEO

A provider of service assurance, cybersecurity, and business intelligence solutions for today’s most demanding service provider, enterprise and government networks