By leveraging Splice’s infrastructure, processes and staffing, clients can augment the size and scope of their IT organization effectively. With two US-based service facilities consisting of 250 technicians, Splice can immediately respond to any client’s employee-based IT issues remotely. The company also provides onsite support and can dispatch qualified technicians to complete projects or services as required by enterprises. Some of the typical projects Splice handles include office/location workstation setups, cabling, server/network set up and onsite configuration. Splice can also manage end-to-end processes from order of service to completion, which translates to huge time, effort, and resource cost savings.
The company can also monitor all network and server infrastructures, including virtual machines and hosted servers to identify, escalate or attend to any performance related issues.
To exemplify their expertise, Coan shares an instance of a venture-backed healthcare startup that was in the process of rolling out new facilities across the western U.S. They were seeking a partner who could manage the setup and build out of each new location as well as monitor the entire infrastructure. Additionally, they wanted help desk support for all their employees at each location. Splice brought the client on board by first providing an assessment that was based on the specific IT and business requirements of each site, and then created a detailed plan for all the equipment and installation. Splice managed all the ordering, delivery and implementation. “We delivered an IT solution that both scales with their growth and is significantly less costly than managing this ‘in-house’ with a higher level of satisfaction and resolution,” says Coan. This is one of many instances where the company delivered a tailor-fit solution in accordance to their client’s requirements.
Founded in 2002, Splice built the business providing data telecommunications services from over 150 carrier partners. In 2010, based on the demands of their clients, the company developed service offerings that focused on IT and Telecommunications Management and Support services. And now, with a growing demand for their Managed and Professional services, the company understands the responsibility they have, and must continue delivering exceptional solutions in the future. Splice is currently expanding their IT account management operations in Northern California, Utah and on the East Coast. Their professional services also include Remote IT Project Management and will include Managed Hosting services in 2019.